AUTHENICATION

Are the items authentic?

Yes.

We take authentication very seriously at Littlest Luxuries. All our pre-loved items go through an authentication process by our specialist team to ensure it is the genuine article, all items are authenticated before them making it onto our website.

We will offer a full refund for any item that is proven not to be authentic.

SELLING

How do I sell with Littlest Luxuries?

Selling with us could not be easier simply:

1. Register - create an account with Littlest Luxuries
2. List - create your listings including as much information about your items including fit details, style notes and any defects (please see list below). Ensure clear photos of products including front and back of item as well as the logo label and care label, photography tips can be found in our FAQs. Set your shipping costs (please refer to shipping F&Q below for advice) and price and you are done! Defects may include: Spot or sweat marks, holes, tears, piling, loose stitches, small snags, pulled threads, discoloration, missing parts (Belt, strap etc), Odour and signs of wear on soles of shoes.

If your item has any of the above please ensure you include this in description and imagery

How should I price my item?

There are several different things we advise you to consider when pricing your items including:

1. How many times the item has been worn
2. The condition of the item
3. The demand for this product
4. The designer of the item
5. Original RRP
6. What season/year the item was made We recommend that you set the price for your item between 40%-60% off the original retail price for pieces that have been worn and around 25-30% off the original retail price for items that are still new with tags.
   Please note, that your pieces may be harder to sell if you set your price too high. If, however you feel your item is in high demand you may wish to list it at a higher price. Ultimately, you have control - your wardrobe, your choice!

How do I know what condition to assign to my item?

We cannot accept altered items

Unworn with tags – The item has never been worn before, has no defects, no modifications or alterations and has the original tag still attached.

Unworn without tags – The item has never been worn, has no defects, no modifications or alterations but the original tag has been removed.

Excellent condition – The item has been worn a few times, has no signs of wear and tear, no stains and looks brand new and unworn.

Very good Condition – The item has had gentle use, shows little to no signs of defects/wear (see list below) and has been well-maintained.

Good Condition – The item has been worn and shows signs of wear (see list below) but has been well-maintained.

Defects may include: Spot or sweat marks, holes, tears, piling, loose stitches, small snags, pulled threads, discoloration, missing parts (Belt, strap etc), Odour and signs of wear on soles of shoes.

If your item has any of the above please ensure you include this in description and imagery

How do I send my sold items?

Once your item is sold it is time to send to the buyer!

1. Package your item: Please choose suitable packaging for your item either a delivery bag or re-use packaging where possible. Please do not send your items off in un-suitable packaging such as carrier bags, envelopes or non-waterproof packaging such as tissue paper.
2. Post: Your postage will have already been set by yourself prior to purchase. With all items purchased from Littlest Luxuries it is obligatory to send via a tracked service. We recommend using the Royal Mail first or second class, tracked or signed-for service, or similar. If the item is of high value, it is recommended you insure for the applicable cost. Please refer to Shipping section of F&Qs for more advice on how to set your shipping costs.
3. Tracking: Once the item is sent you must share the tracking number in the chat with the buyer in order to be paid.

We recommend that you to take pictures of any items you have sold prior to sending to the buyer in case of any disputes.

A buyer wants to buy multiple items from myself how do I set a combined shipping cost?

When you begin listing with Littlest Luxuries it is a great idea to set a combined shipping cost for multiple items. You can do this by going into your settings, our advice if you have larger sized items ensure you are covering the cost of those items being sent in a bundle. There are plenty of different reputable tracking services we recommend that provide information on costs for larger packages:

• Royal Mail 24 or 48 hour tracked service CLICK HERE to send an item with Royal mail and see shipping costs.
• DPD Next Day delivery CLICK HERE to send an item with DPD and see shipping costs.
• Evri Next Day delivery CLICK HERE to send an item with Evri and see shipping costs. If a buyer gets in contact wanting items that would exceed your shipping costs, don’t worry you can go back into your settings and alter them before they purchase!

How do I get paid?

Once your item has been received, the buyer has 48 hours to confirm they are happy that the item received is as it was listed. Once confirmed your funds will be released into your account. Depending who you bank with this can take 3-5 working days to show up in your account. Please note if the buyer forgets to mark as received the funds will automatically be released into your account in five working days after tracking shows the item has been shipped. All payments go through our secure payment provider Stripe.

Can I use Littlest Luxuries if I am not UK based?

Right now we are based in the UK, in order to sell with us you must be UK based and have a UK bank account. Please note, if contacted by an overseas buyer who wishes to purchase your item you are able to edit your shipping fee’s to accommodate if you wish. Please ensure you check accurately via a reputable delivery service how much this will be and adjust accordingly. A seller sending overseas is down to the discretion of the seller if they wish to do so.

What commission do you take?

Littlest Luxuries takes 18% of the final price sold of each item.
We may, at our absolute discretion, change our commission structure at any time which will be communicated to our customers.

VIP SERVICE

What is Littlest Luxuries VIP service?

If you want to take the hassle out of selling your cherished pieces, no problem, we can do it all for you. We will take care of every aspect including product inventory, photography, processing, storage and sending out your items when they have sold. Please see our Seller Terms & Conditions for all the information and our VIP T&C.

What commission do you take for your VIP service?

For our VIP service we take 40% of the final price sold. We may, at our absolute discretion, change our commission structure at any time which will be communicated to our customers.

BUYING

How do I buy with Littlest Luxuries?

Buying with Littlest Luxuries could not be easier, simply add your desired items to your cart and check out! All items are sold as seen according to photos and listing details if you have any questions about an item prior to purchase please use the chat function to contact the seller. Once you have purchased an item, the seller has up to 5 working days to ship your item if you require your items sooner please do contact the seller to discuss. Once your item has been shipped the seller will inform you of the tracking information within the chat function.
Items on our website are sold consumer to consumer. In line with current statutory framework and like most other luxury resale platforms, all sales are final.
VIP items are stored at Littlest Luxuries HQ so we are delighted to offer combined shipping for any items you buy which have a VIP badge.

Can I buy from Littlest Luxuries if I am not UK based?

If you are based overseas, please contact the seller to discuss shipping options and see if they can send to desired location. Please note, an additional shipping fee will be applicable which the seller will re-set on their listing for you prior to purchase. Not all sellers will send overseas so please ensure to discuss this with the seller prior to any purchase.

SHIPPING

How should I set my shipping costs and send my item?

Shipping is the responsibility of each individual seller and is set by each seller when listing the item. It is obligatory to send through a tracked service and to inform the buyer of the tracking information within the chat this is necessary in order to get paid. There are plenty of different reputable tracking services to use we recommend the below:

• Royal Mail 24 or 48 hour tracked service CLICK HERE to send an item with Royal mail and see shipping costs.
• DPD Next Day delivery CLICK HERE to send an item with DPD and see shipping costs.
• Evri Next Day delivery CLICK HERE to send an item with Evri and see shipping costs. The buyers shipping information will be available on order summary, once shipped please mark as shipped and provide tracking number (this is obligatory in order to get paid). Please make sure to send your item within 5 working days of selling. Remember, the quicker your buyer receives your item, the quicker you will be paid!

How should I package my item?

We advise to re-use packaging where applicable or purchase suitable delivery bags. Please do not send your items off in un-suitable packaging such as carrier bags, envelopes or non-waterproof packaging such as tissue paper. It’s a nice idea to package your item with care and include a personalised note with their order if you can. Building good relationships with buyers is the best way to build a trusted following, leads to good reviews and will help you to become a top seller. We encourage you as the seller to assist any buyers where you can with any questions they may have

Can you combine shipping?

If you have sold more than one item to the same buyer you have the option to offer combined shipping. This is a great way to help sell more of your pieces in one go. To set your own combined shipping cost go into your settings where you will be able to set your shipping costs. Our advice if you have larger sized items ensure you are covering the cost of those items being sent in a bundle. There are plenty of different reputable tracking services we recommend that provide information on costs for larger packages:

• Royal Mail 24 or 48 hour tracked service CLICK HERE to send an item with Royal mail and see shipping costs.
• DPD Next Day delivery CLICK HERE to send an item with DPD and see shipping costs.
• Evri Next Day delivery CLICK HERE to send an item with Evri and see shipping costs. If you choose to offer this service and do not have a pre-set combined shipping cost, the shipping cost will be combined and the highest shipping cost you have input will be the one used. If a buyer gets in contact wanting items that would exceed your shipping costs, don’t worry you can go back into your settings and alter them before they purchase! Please remember, it is obligatory to send your item with a tracked service and to inform the buyer of the tracking information within the chat. In order to get paid, this step is mandatory.

Where can I find shipping details of the buyer?

The buyers shipping information will be available on order summary, once shipped please mark as shipped and provide tracking number (this is obligatory in order to get paid).

RETURNS

Can I return my item?

Items on our website are sold consumer to consumer. In line with current statutory framework and like most other resale platforms, all sales are final and Littlest Luxuries does not provide a refund. However, sellers on the platform can set their own refund policies when buying an item please contact the seller prior to purchase to see if they will provide a refund for desired items prior to purchase. There is no obligation for a seller to provide a refund it is down to sellers discretion if they wish to do so.

If there is any issue with your parcel you must report the issue within 2 DAYS of when the item has been received as per the tracking.

What if my item is not as described at point of sale?

If you have received an item that is SIGNIFICANTLY NOT AS DESCRIBED, you can report this to us directly and we will investigate the situation. Please note, If there is any issue with your parcel you must report the issue within 2 DAYS of when the item has been received as per the tracking. Email us on info@littlestluxuries.com if you require assistance.

Note: If the return concerns a default mentioned in the description, visible in pictures, or indicated during the Quality Control, any return request may be refused. Please do read the product description and check all photographs of the item before proceeding to purchase.

Once you have reported the issue with the item, our team will get back to you with the next steps. If we find that the item does not match its description or is faulty a full refund will be issued including any fees. You should receive your refund within 5-7 working days after resolution. We guarantee the authenticity of any item bought with Littlest Luxuries. As such, we will offer a full refund for any item that is proven not to be authentic.

OTHER

What brands do you accept on the platform?

Littlest Luxuries is a marketplace platform that specialises in Designer and luxury pre-loved children’s clothing and accessories. For a list of the brands we sell please see here. Note, if there is a brand you wish to sell that isn’t on our curated list please contact our CS if approved we will add onto our approved brands.

How to photograph your items.

Photography Tips: Our buyers prefer impeccably presented images - the more professional your listing looks the more likely it is to sell! Top tips for taking the perfect photo:

• Use a plain background to make the item stand out
• LITTLEST LUXURIES will remove the background of the initial image to make sure that our collection pages look clean and uniform. We may modify or remove any photos at our discretion.
• Please include close up photographs of the front of the item, the back of the item, the brand/care labels and any flaws on your item.
• Only show the item you are listing.
• Avoid screenshots - you want a really clear image of your item.
• It is entirely at your discretion if you want to include a photo of your child wearing your item, however if you do so please make sure that no genitals are visible.