HOW DO I SELL MY CLOTHES?Please check that the items you wish to sell are included in the list of the brands that we carry.
Please email email@example.com with details of the pieces that you have to sell giving as much information as possible about your items, including size, brand and condition.
We will contact you noting the items we will accept, their condition and recommended sale price. We can arrange a pick up within London, or you are welcome to send your items into us. We recommend that you send in items by registered/ signed for post as we cannot be held responsible for items that do not reach us.
Send in your items. Please make sure that all items are clean and pressed before you send them.
We will check, itemize, photograph and price all of your items ready for sale.
WHAT HAPPENS ONCE YOU GET MY ITEMS?
We will inspect each item to check it meets our strict guidelines of cleanliness and saleability. Assuming that the items do, we will then process each item and send you an email within 14 days describing each item we have accepted for sale and noting its condition and the sale price we recommend. We will then photograph, catalogue and price the items for sale on the site.
We may, at our absolute discretion, refuse to accept any item for sale.
HOW WILL I GET PAID?
Once the return period for an item has expired (14 days from delivery date of an item), we will transfer your funds as follows:Cash can be automatically deposited into a UK bank account, paid to a PayPal account or issued as site credit to spend in the store. NB site credit must be used within the calendar year that it is accrued. If you have not used your credit within that time frame we will convert your credit amount to the regular commission rate and pay it at year end.
HOW DO YOU PRICE ITEMS?
The price of an item will be set according to it’s condition. Items that fall into category 1 (brand new) and 2 (excellent) will be set at a higher price than those that fall into category 3 (very good).
We generally discount items from 40%-60% off retail price but we take their condition and age into consideration. We may increase the price of a rare or collectible item.
We will at certain times offer seasonal sales, promotions or discounts on certain pieces of stock. We will always outline the lowest price that we will sell your items for when we itemise your pieces.
HOW MUCH WILL I EARN?
We take a commission of 36% so you will earn 64% of the sale price.
If you choose to take site credit for your items sold, we take a commission of 25% so you will earn 75% of the sale price to use as site credit.
We may, at our absolute discretion, change our commission structure at any time.
CAN I GET MY ITEMS BACK?
Yes, you can request the return of your items at any time.
Please note that we charge an administrative fee of £3 per item. We will pay the shipping costs of items returned to an address within the UK. Seller will pay shipping costs outside of UK.
WHAT HAPPENS TO ITEMS THAT DON’T SELL?
If an item is not sold during the selling period (120 days), we will notify you by email. You will have 7 days from the date of the email to request the item’s return. If you do not respond within such period, the item will be donated to a children’s charity of our choice. If you request the return of the item, we will charge you an administrative fee of £3 per item to cover our costs of storing, cataloging and photographing the item. We will pay the shipping costs of items returned within the UK. Seller will pay shipping charges outside of the UK.
CAN I RETURN MY ITEMS?
We hope that you are delighted with your purchases, however, if for any reason you wish to return any item, you must do so within 14 days of receipt of your items. Returns can only be accepted if the items are in exactly the same condition as they were received in: unworn, in saleable condition, with all tags attached. Please note that hair accessories are non returnable. It is recommended that you return your items via recorded delivery as we cannot accept responsibility for any items items lost in transit. Customer pays for postage and packing.
Please email: firstname.lastname@example.org with details of your name and order number and the item(s) you are returning. We will respond with all information about returning your item(s)
HOW MUCH ARE SHIPPING CHARGES?
Costs are as follows:
Free delivery on UK orders over £180
First class recorded delivery: £5.50
Delivery between 3-5 working days
International tracked and signed delivery: £20.00
Delivery between 5-7 working days
USA & Rest of World
International tracked and signed delivery: £28.00
Delivery between 5-7 working days
We use Royal Mail tracked